Terms & Conditions

Welcome to DreamEx. By accessing or using our website www.dreamex.in, you agree to abide by the following terms and conditions. Please read this page carefully before using our services. If you do not agree with these terms, you may not access or use our website.

1. General

These Terms & Conditions govern your use of DreamEx, including all transactions, products, and services offered on this website.
DreamEx reserves the right to modify, update, or change these terms at any time without prior notice. Continued use of the website after such changes constitutes your acceptance of the new terms.

2. Account Registration

• You may be required to create an account to make a purchase.

• You are responsible for maintaining the confidentiality of your login credentials.

• DreamEx is not responsible for any unauthorized use of your account.

• You agree to provide accurate, complete, and updated information while registering and ordering.

3. Product Information

• We strive to display product colors, images, and descriptions as accurately as possible. However, slight variations in color or texture may occur due to lighting, photography, and device display settings.

• All prices are listed in Indian Rupees (INR) and are subject to change without notice.

• Availability of products is not guaranteed as certain items may be limited edition or handcrafted in small quantities.

4. Orders and Payments

• All orders are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order at our discretion, including suspected fraudulent activities.

• Payment must be made in full at the time of purchase through one of our secure payment gateways.

• Once the order is placed, cancellation is not allowed after dispatch.

5. Shipping and Delivery

• We aim to deliver your orders on time and in good condition. However, delivery times may vary depending on location and courier partner.

• DreamEx is not responsible for delays caused by courier companies, natural disasters, or circumstances beyond our control.

• Customers must provide accurate shipping details to avoid failed deliveries.

6. Returns & Exchanges

• Returns and exchanges are accepted only for damaged, defective, or wrong products received.

• A clear unboxing video is mandatory to validate return requests.

• For detailed terms, please refer to our Returns & Exchanges Policy page.

7. Refunds

• Refunds, if applicable, will be processed within 7–10 working days after approval.

• Refunds will be issued through the original mode of payment used during purchase.

8. Intellectual Property

• All content on this website — including text, images, logos, designs, and product photographs — is the exclusive property of DreamEx and protected by applicable copyright and trademark laws.

• You may not copy, reproduce, or distribute any website content without prior written permission.

9. Limitation of Liability

• DreamEx is not liable for any direct, indirect, or consequential damages arising from the use or inability to use our website or products.

• We are not responsible for losses due to delays, inaccuracies, or technical failures on the website.

10. Third-Party Links

Our website may include links to external websites. DreamEx does not control or endorse these third-party platforms and is not responsible for their content or privacy practices.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes or claims shall be subject to the exclusive jurisdiction of the courts in [Your City, State].

12. Contact Information

For questions, concerns, or support related to these Terms & Conditions, please contact us at:
📧 dreamexcollections@gmail.com
📞 +91 9680838435
🌐 www.dreamex.in

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